Privacy Policy
At Waitinger, we value the trust you place in us when dining, playing games, and ordering food. This Privacy Policy details what information we gather, why we need it, and how we safeguard your personal details.
Data Protection First
We only gather data necessary to streamline your table wait, meal ordering, and arcade experience.
Zero Financial Storage
Payments run via PCI-DSS compliant RBI-authorized gateways. We never store credit/debit card numbers or UPI PINs.
No Sale of Personal Data
Your data is never sold, rented, or bartered to third-party data brokers or predatory ad networks.
Fair Arcade Rewards
Game scores and coin balances are transparently tracked to calculate genuine restaurant discount vouchers.
Introduction & Who We Are
Waitinger (“Waitinger”, “we”, “our”, or “us”) operates the Waitinger gamified restaurant waitlist management, digital menu ordering, table booking, and arcade entertainment platform accessible via web applications, QR codes, partner dashboards, and mobile applications.
This Privacy Policy outlines how Waitinger collects, stores, processes, discloses, and protects your information in compliance with applicable information technology and data protection standards, including the Digital Personal Data Protection Act (DPDPA) and the Information Technology Act, 2000 of India.
By accessing Waitinger, dining at participating restaurants via our QR desks, playing arcade games, or utilizing our kitchen consoles, you agree to the collection and use of information in accordance with this Policy.
Information We Collect
A. Information You Voluntarily Provide
- Account & Contact Data: Name, phone number, email address, username, password, or verification OTPs when creating an account or logging in.
- Dining & Order Details: Restaurant chosen, dine-in table number, dietary preferences, special cooking instructions, cart items, bill subtotals, and delivery address (for takeaway or home delivery).
- Restaurant Partner Details: Restaurant business legal entity, registered address, manager contact information, GSTIN / FSSAI license credentials, menu items, table layouts, and kitchen operator credentials.
- Communications & Feedback: Any reviews, messages sent to customer support, or survey feedback submitted via our platform.
B. Gamification, Arcade & Rewards Data
To turn your dining wait into an engaging experience, our arcade (including games such as Burger Stacker, Culinary Sequence, Menu Match, Spice Sorter, and Table Trivia) records:
- In-game scores, combo streaks, and achievement badges.
- Waitinger Game Coin balances accumulated through gameplay.
- Redeemed discount vouchers, tier upgrades (e.g., Bronze, Silver, Gold, Platinum discounts), and spin wheel outcomes.
C. Automated & Technical Data
- Device identifier, browser type, operating system, and IP address.
- Session timestamps, page interactions, referring URLs, and error logs.
- Real-time WebSocket connection state for live kitchen order syncing and multiplayer table sessions.
How We Use Your Information
We leverage the information collected strictly for legitimate business, operational, and gaming purposes:
Transmitting orders directly to kitchen consoles, managing queue times, and notifying you when food is ready.
Calculating coin awards, verifying coupon codes, applying dining bill deductions, and preventing game score manipulation.
Sending real-time live order progress via WebSocket, SMS OTPs, and resolving dining billing inquiries.
Detecting unauthorized account access, duplicate discount abuse, and maintaining portal integrity.
Payment Security & Financial Information
We Never Store Sensitive Payment Credentials
Waitinger uses certified, PCI-DSS Level-1 compliant payment gateway partners (such as Razorpay and UPI-integrated payment aggregators) to process online payments. All financial transactions are encrypted with 256-bit TLS encryption.
Waitinger servers do not collect, process, or store raw card numbers, CVVs, expiry dates, or banking PINs. When paying at the table via cash, POS terminal, or counter QR, payment records are reconciled directly between the restaurant and the guest.
Game Coins, Rewards & Anti-Fraud
Waitinger coins and discount vouchers are non-transferable, virtual tokens engineered specifically to offer rewards on restaurant meals.
- Coins have no direct real-world cash equivalence and cannot be withdrawn as currency or transferred to other individuals outside the platform.
- To ensure fairness across leaderboards and legitimate discounts for restaurant owners, automated anti-cheat mechanisms monitor gameplay durations, click rates, and completion intervals.
- Accounts flagged for automated scripting, bot usage, or manipulation of score states may have their reward coins revoked or arcade access restricted.
Data Retention & Security Measures
We implement robust physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, destruction, or alteration:
- End-to-end transport layer security (HTTPS / TLS 1.3 encryption) across all web endpoints and API sockets.
- Role-based access controls ensuring kitchen staff only access orders relevant to their restaurant.
- Periodic security audits and vulnerability assessments.
We retain your account and ordering history for as long as your account remains active or as needed to resolve billing disputes, prevent fraud, and comply with statutory bookkeeping obligations.
Your Rights & Choices
Depending on your jurisdiction and under applicable data protection laws, you possess the following rights regarding your personal information:
Inspect the personal data, active orders, and accumulated coin balances connected to your profile.
Update or correct inaccurate contact information, name, or preferences directly in your profile settings.
Request the deletion of your account and removal of personal identifiers by submitting a deletion request or emailing our privacy desk.
Unsubscribe from non-essential promotional communications, newsletters, or marketing alerts anytime.
Want to delete your account & associated data?
You can submit an online request or email us directly at oditechofficial@gmail.com. Your profile, order history, and coin rewards will be permanently purged within 30 days.
Children's Privacy
While children and families dine at our partner venues and frequently enjoy our arcade mini-games during waiting times, our service is designed for users who have reached the age of majority (18+ in India) or who use the platform under the direct supervision of a parent or legal guardian.
We do not knowingly collect or solicit personal identifiable information from children under 13 without parental consent. If you believe a minor has registered an account without guardian permission, please contact us immediately to have the information removed.
Grievance Redressal & Contact Information
If you have any questions, grievances, or feedback regarding this Privacy Policy or wish to exercise your data rights, our dedicated Grievance & Privacy Officer is here to assist you:
Waitinger Grievance Office
Waitinger Technologies / OdiTech
We commit to acknowledging your grievance within 48 hours and resolving data-related inquiries within 30 business days in compliance with statutory timelines.
Ready to explore Waitinger?
Enjoy gamified dining and live menu ordering at our partner restaurants.